PERSONALISED SERVICE
Fostertech has made a conscious and deliberate decision at Senior Management level, to provide hands on personalized service through our Service and Operations Management which is unique to Fostertech and proving to be the key to success in managing sites effectively. There is a tendency within the industry for service providers to grow, while the service levels tend to wane. This is often due to the shear number of personnel involved, and not having easy access to the decision makers within the organization
POSTING OF SECURITY OFFICERS
All security officers are posted according to the computerized “Easy Roster” system. This allocates guards their positions and shift times, at the beginning of each working month. The guards are given their roster a week before the end of each month, so as to avoid complications and to make amendments where necessary. The security officer’s leave and the relievers for the specific sites are taken into account in this roster.
In our experience, self-posting is more effective, as it produces a guard with improved morale and integrity, due to easy access to his family. Should a guard not register within the required time frame, the control room is notified and a vehicle within the area, transports relievers to the site to fill the position.
GUARDS PATROL MONITORING SYSTEM
By using the guard monitoring patrolling system, we have found that guards perform better and render a better service. We can monitor from our control room centre exactly the following things are happening on any particular site.
- Time the guard reports on duty at the premises.
- Time the guard reports off duty from premises.
- Half hourly clocking by the guard.
- Quarter hourly clocking by the guard.
- Whether the control unit is being tampered with.
- Failure to carry out or complete a patrol.
- When assistance is required due to fire or any other emergency.
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24 hours Armed Reaction.
CONTROL CENTRE
We have our own control centre that is managed by competent, well trained officers 24 hours per day, to ensure quick and efficient response to any problem or request that may arise on site. We therefore, have direct communication between all our sites, over the radios and cell phones this gives us complete control over our operations from one centre point. Therefore, it says it all we are fully subdue our services.
PERSONALISED SERVICE
Fostertech has made a conscious and deliberate decision at Senior Management level, to provide hands on personalized service through our Service and Operations Management which is unique to Fostertech and proving to be the key to success in managing sites effectively. There is a tendency within the industry for service providers to grow, while the service levels tend to wane. This is often due to the shear number of personnel involved, and not having easy access to the decision makers within the organization
TRAINING
We believe that training is the cornerstone of our service delivery as it not only improves skills, but also promotes healthy interaction which builds and motivates the entire staff complement in a competent pro-active unit. Training of our personnel is as important as the selection process and is ongoing. The Field Managers are responsible for the initial SOP training of new Security Officers on a site. They are also responsible for the ongoing training of guards to prevent complacency and to ensure that they perform in line with their SOP’s, and job descriptions so as to provide continuity in service.
Our On-site Trainer will continue with on-the-job training, by means of mini-lectures covering topics like:
- Discipline and Dress Code
- Public relations and telephone procedures
- Duties towards clients and other employees
- The On-Site Trainer will also conduct ongoing assessments of staff, to determine any further training requirements.
- Monthly planning will be done in conjunction with the client to establish a training program to Improve the skills of the security officers
SERVICE RENDERED
- Armed & Unarmed Guards
- Security Consultancy, advisory & Policy
- Intelligence and investigation
- Threat Risk Assessment & Awareness Programme
- Security Risk Management (Functions & Events)
- Development of tourist friendly environments though community based tourism projects and sharing benefits from tourism – spent over a wider base.
- All types of fraud, forgery, misappropriation, embezzlement, etc.
- Under cover guards
- Rapid Response
- Shopping Security Services
BLACK ECONOMIC EMPOWERMENT (BEE) AND EQUITY REQUIREMENTS
Fostertech in general is predominantly South Africa and in a position to development and management. Fostertech more than fulfils the Equity Requirements and the Black Economy Empowerment (BEE) requirements, in that the majority of its staff members and partners and staff of Fostertech share a sentiment and deep commitment to the development of our Provinces and regions. Our members are also facing the development agenda of the Provinces and the country. We adhere to the principles of the Broad Base Black Economic Empowerment (Act no.: 53 of 2003), the Empowerment Act and Skills Development Act.